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Senior Customer Advocate/Account Manager

The Customer Advocate is responsible for providing service and value to Windstream?s customers and partners. The Customer Advocate accomplishes this by proactively reaching out to his/her account base as well as answering any and all questions from both internal and external customers regarding the customers? needs.

Detailed Description:



  • Provides high quality and responsive account support


  • Assists customers in adding , moving, or changing services


  • Proactively conducts frequent Account Checkups and Invoice Reviews


  • Properly documents activities involving customer accounts in the appropriate systems


  • Learns and adheres to Company and Departmental Policies and Procedures


  • Is responsible for all customer up-sales, account and revenue retention, and renewals


  • Collaborates with WIN partners regarding customers? needs and opportunities


  • Introduces customers to the value of new products and services


  • Maintains customer information in all WIN systems


  • Develops and maintains sustainable customer relationships


  • Assists overall WIN team when needed in regard to customer related requests


Minimum Requirements:
Bachelors Degree and 7 years professional level job related experience (outside, direct sales experience); OR 11 years professional level equivalent related experience.


  • An understanding of telecommunications and data communications services


  • Team player


  • Self-starter with the ability to work independently


Skills


  • Excellent oral & written communication skills; excellent presentation skills


  • Exceptional follow-up skills and diligence


  • Strong problem solving and technical understanding


  • Understanding of business processes


  • Professional and goal oriented


  • Ability to learn and use Salesforce and other company systems


IND123


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

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